Ladbrokes Responsible Gambling
Betting should be a cost you choose, not a way to make money or escape a problem. Australia's National Consumer Protection Framework requires every licensed wagering provider, including Ladbrokes, to offer the same core safer gambling tools. This page explains each one, when to use it and where to find free help.
The tools work best when set before you bet, not after a bad day. 18+ only.
Responsible gambling at a glance
The core tools every licensed Australian provider must offer.
- Deposit limits Offered at sign-up, increases delayed
- Activity statements See your real net position
- BetStop National self-exclusion register
- Help Gambling Help Online 1800 858 858
Deposit limits
A deposit limit caps how much you can put into your account over a set period. Every licensed provider must offer one, and you are prompted to consider it at sign-up. Lowering a limit takes effect quickly; raising it is delayed, so a decision made in the moment has time to cool.
Set the limit at an amount you could lose in full without it affecting bills, rent or savings.
- Set at sign-up or any time in account settings
- Decreases apply quickly
- Increases are delayed before they apply
Activity statements
Licensed providers must send regular activity statements showing your wins, losses and net position, and you can request one at any time. Reading them honestly is one of the most effective checks there is: many punters underestimate what they spend by a wide margin.
Taking a break
If you want a pause without closing the account, a time-out stops you betting for a set period. It cannot be reversed early. It suits a break after a big racing carnival or during a stressful time.
BetStop: the National Self-Exclusion Register
BetStop lets you exclude yourself from every licensed online and phone wagering provider in Australia in one step, for three months up to a lifetime. Registration is free at betstop.gov.au. Once registered, providers must close or suspend your accounts and stop sending you marketing.
What you will see if you try to log in during an exclusion is explained in our login guide.
- Free national register at betstop.gov.au
- Covers every licensed online and phone wagering provider
- From three months to a lifetime
- Marketing must stop while you are excluded
Warning signs
Problems usually build slowly. If several of these sound familiar, it is a good moment to tighten limits or talk to someone.
- Chasing losses or betting more to win back money
- Betting more often or for longer than planned
- Using money meant for bills or borrowing to bet
- Hiding betting from people close to you
- Feeling anxious or irritable when not betting
Closing your account
If you no longer want an account, contact Ladbrokes support and ask for it to be closed after withdrawing any balance; our payouts guide explains withdrawals. If the reason is gambling harm, BetStop is the stronger option because it covers every provider at once.
Free help in Australia
Support is free, confidential and available to people affected by someone else's gambling too.
- Gambling Help Online: 1800 858 858, 24/7, and online chat at gamblinghelponline.org.au
- BetStop: national self-exclusion at betstop.gov.au
- Lifeline: 13 11 14 if you are in crisis
- Local gambling help services in every state and territory
FAQ
How do I set a deposit limit with Ladbrokes?
Open the responsible gambling section of your account settings and choose a limit and period. Every licensed Australian wagering provider must offer this tool.
What is BetStop?
BetStop is Australia's free National Self-Exclusion Register. It blocks you from every licensed online and phone wagering provider for three months up to a lifetime.
Can I cancel a BetStop exclusion early?
Exclusions are designed to last for the period you choose. Check the conditions at betstop.gov.au before registering.
Will Ladbrokes stop sending me marketing?
Yes, if you are excluded through BetStop. You can also opt out of marketing in your account settings at any time.
Where can I get help with gambling?
Call Gambling Help Online on 1800 858 858 at any time, or use its online chat. Lifeline is available on 13 11 14 in a crisis.
Set your limits before you bet
Every tool on this page is in the account settings on the official site. Free, confidential support is available 24/7 from Gambling Help Online on 1800 858 858. 18+ only.
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